Privacy Policy

iWorkMatch provides AI-powered resume analysis, job-description matching, skill-gap identification and personalised career recommendations.

This policy applies when you visit our website, create an account, upload a resume or job description, request an analysis, contact us or otherwise use the iWorkMatch platform.

Depending on how you use iWorkMatch, we may collect the following categories of information:

• Account information: your name, email address, account preferences and authentication details.
• Uploaded documents: resumes, CVs and job descriptions submitted for analysis.
• Resume information: employment history, education, skills, qualifications, certifications and other information contained in your uploaded documents.
• Career information: experience level, education level, job-search preferences and reasons for seeking employment.
• Analysis information: match scores, skill gaps, summaries, recommendations and related AI-generated results.
• Technical information: IP address, browser type, device information, operating system, access time, referring page and system logs.
• Usage information: pages viewed, features used, session activity and interactions with the platform.
• Support information: information you provide when contacting us or requesting assistance.

We may use your information to:

• Provide resume and job-description analysis.
• Calculate job-match scores and identify skill gaps.
• Generate personalised career recommendations.
• Create and manage your iWorkMatch account.
• Display and maintain your analysis history.
• Process subscriptions and manage service access.
• Respond to enquiries and support requests.
• Monitor availability, performance and security.
• Detect fraud, abuse and unauthorised activity.
• Improve platform functionality and user experience.
• Meet applicable legal and regulatory obligations.

We do not sell or rent your resume or personal information to third parties.

iWorkMatch uses artificial intelligence technologies to analyse resumes and job descriptions and to generate career-related insights.

Information extracted from uploaded documents may be submitted to third-party AI infrastructure or model providers that assist us in providing the requested analysis.

These providers may process information on our behalf or according to their applicable service terms.

AI-generated results may contain errors, omissions or incomplete interpretations. You should review and verify the results before relying on them for employment or career decisions.

Uploaded resumes will not be used by iWorkMatch to train a publicly available AI model unless we provide a separate notice and obtain any consent required by applicable law.

We process personal information where it is necessary to provide a service you request, manage our contractual relationship with you, comply with legal obligations, protect the platform, pursue legitimate operational interests or where you have provided consent.

Before submitting documents for AI analysis, you may be required to confirm that you have read this Privacy Policy, accepted the Terms of Use and understood that your documents will be processed using AI technologies.

Where processing is based on consent, you may withdraw your consent. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

We may use analytics and session-insight services, including Google Analytics and Microsoft Clarity, to understand how the platform is used and to improve its performance and user experience.

These technologies may collect technical and usage information such as browser type, device category, pages visited, session duration and interactions with website elements.

Further information is available in our Cookie Policy.

We may share information with:

• Cloud-hosting, infrastructure and storage service providers.
• AI-model and AI-processing service providers.
• Authentication and account-management providers.
• Payment providers when subscriptions are introduced.
• Analytics, monitoring and security service providers.
• Professional advisers where reasonably necessary for legal, compliance, accounting or security purposes.
• Government authorities when disclosure is required by law or a valid legal process.

We aim to provide service providers only with information reasonably necessary for them to perform their services.

Some service providers used by iWorkMatch may process or store information outside Malaysia.

This means information may be subject to the laws of another jurisdiction.

Where required, we will take reasonable steps to ensure that cross-border processing is subject to appropriate contractual, organisational and technical safeguards.

We retain personal information only for as long as reasonably necessary to provide the platform, maintain legitimate business records, resolve disputes, protect the service and comply with applicable obligations.

Retention periods may vary according to account type, subscription status, the nature of the information and whether you have requested deletion.

Temporary uploaded files may be deleted after processing unless you choose to save them or their associated analysis to your account.

Backup copies may remain for a limited period before being securely overwritten.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse and disclosure.

These measures may include:

• Encrypted HTTPS connections.
• Access controls and authentication.
• Secure password hashing.
• File validation and upload restrictions.
• Application, infrastructure and security logging.
• Software updates and vulnerability management.
• Backups and recovery procedures.
• Monitoring and incident-response processes.

No internet-connected service can guarantee absolute security. You are also responsible for protecting your login credentials and using a secure device and network.

Subject to applicable law and any permitted limitations, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated information.
• Withdraw consent for certain processing.
• Object to or restrict certain processing.
• Receive a copy of eligible personal information.
• Request data portability where the applicable legal requirements are met.

We may need to verify your identity before completing a request.

Some records may need to be retained where required by law, necessary for security or needed to establish or defend legal claims.

iWorkMatch automatically analyses information contained in resumes and job descriptions to produce match scores, classifications and recommendations.

These results are designed to support your own decision-making. iWorkMatch does not make employment decisions on behalf of employers.

We do not guarantee interviews, employment, promotion or any other career outcome.

You must not upload another person's resume or personal information unless you have the appropriate authority or permission to do so.

Where a resume contains information about references, former colleagues or other individuals, you are responsible for ensuring that you are permitted to provide that information.

iWorkMatch is intended for individuals who are legally able to use the service and provide the required consent in their jurisdiction.

Users who are below the applicable age of legal consent should use the service only with the involvement and permission of a parent or legal guardian.

The platform may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, and iWorkMatch is not responsible for those practices.

We may update this Privacy Policy when our services, providers or legal obligations change.

The updated version will be published on this page with a revised effective date.

Where appropriate, we may also notify registered users of material changes.

To ask a privacy question or request access, correction, deletion or portability of your information, please use our Contact page.

Please include sufficient information for us to identify your account and understand your request.

Do not send passwords or unnecessary identification documents.